Posted on 22 January 2008.
>Date: Monday, March 3, 2008
Time: 9:00 AM – 12:00 PM
Place: Upper Hudson Library System
Presenter: Michael Sullivan
Michael Sullivan is returning to Upper Hudson Library System by popular demand! Michael will present a half-day program on customer service called “Breaking All the Rules.” This program will present alternative approaches tolibrary service focusing on radical customer service. It pushes attendees to question even the most basic assumptions about what public libraries do and why. It addresses cataloging, reference, collection development, children’s services and programming and asks, “Does this serve our customers?” Methods are offered as examples of radical departures from standard library practice.
This program is free of charge. Please contact Jo-Ann Benedetti
at UHLS (437-9880 ext 225) to register.