Posted on 11 September 2009.
>Date: Thursday, October 1, 2009
Time: 1:00 PM – 4:00 PM
Place: Mid-Hudson Library System, Poughkeepsie
Presenter: Karen Hyman, Executive Director, South Jersey Regional Library Cooperative
Karen’s 12-step Reinventing Your Library programs have been a feature at every Public Library Association Conference since 2000 and have been presented at library conferences, staff days and trustee workshops in 37 states/provinces in the US and Canada.
After attending the program you will make customer service a way of life in your library:
– See from the customer’s point view.
– Focus on user needs/expectations and service opportunities.
– Develop and implement the culture, policies, services and environment that support a customer centered library.
– Operate your library for the convenience of the customer.
Come away with new ideas and at least 5 things you can start immediately to make your community want to love your library (more).