>Date: Thursday, December 10, 2009
Time: 9:00 AM – 4:00 PM
Place: Schenectady County Public Library, Central Library
Presenter: Warren Graham
Cost: Free for MVLS member library staff/trustees. Lunch will be provided.
*Registration is open only to MVLS member library staff/trustees.
Topics to be discussed include:
• Essential elements of a truly effective security program
• How to inform patrons of rules in a way that will most ensure compliance
• How to recognize levels of emotion that a patron may be in and strategies on how best to respond
• Easy ways to document your security and safety matters