Time: 3:00 PM – 4:00 PM
Are you wondering how to provide great customer service while caught in a hiring freeze? And how will you handle upcoming staff retirements and medical leaves? Cross-training sounds like a great solution—but how will you decide which jobs to pick—and where will you find the time to do it? Library managers and staff have to be flexible in order to provide the services customers want with the staff resources available. Cross-training staff provides flexibility, along with opportunities for staff to learn and grow. There’s more than one way to cross-train effectively.
This webinar will be of interest to anyone who wants to be part of a flexible and knowledgeable library staff, including those who manage and train staff.