Date: Tuesday, September 25, 2012
Time: noon – 1:00 PM
Place: Online at http://www.scrlc.org/LL-Chenoweth
Presenter: Rose Chenowith
Cost: Free (you must pre-register to receive the URL for the program)
Although the public generally considers libraries as “safe” places in their community as they do with all public facilities, this is not necessarily the case. Children, young mothers, and senior citizens use the public library often but so, sometimes, do the emotionally and mentally disturbed, and substance abusers. Good customer service and basic conflict resolution skills will solve most of the problems, but sometimes the issues are more complicated or more dangerous. Our discussion will look at policies, procedures, and methods for addressing the more common problem behaviors found in libraries, especially those in public and academic libraries. This workshop is appropriate for library directors, boards, administration, and staff.
Don’t miss this opportunity to hear a nationally-known speaker for free! You must pre-register by September 20 at the link above to receive the URL for the program.
This training is funded in part by Federal Library Services and Technology Act (LSTA) funds, awarded to New York State Library by the Federal Institute of Museum and Library Services (IMLS).