Date: Wednesday, December 04, 2013
Time: 3:00 PM – 4:00 PM
Place: Online at https://infopeople.org/civicrm/event/info?reset=1&id=266
Presenter: Joan Frye Williams
We’ve all heard how progressive libraries are experimenting with new ways to deliver service. Recent years have brought news of shrinking circ desks, roving reference, virtual branches, after-hours lockers, unattended kiosks, information neighborhoods, zone staffing, imbedded librarians, and other service innovations.
In this timely webinar, library consultant and futurist Joan Frye Williams will bring us up to date on how new service models are performing in a variety of settings. She’ll share lessons learned about how to succeed with these new techniques, including practical advice for:
- Training and redeploying staff,
- Revising job descriptions,
- Rearranging library spaces,
- Rethinking library collections,
- Introducing the new model to your community, and
- Measuring success and productivity.
This one-hour webinar will be of interest to library staff at all levels looking to increase their understanding of what’s working well, what still needs tweaking, and what just might be coming our way in the future.
Webinars are free of charge, you can pre-register by clicking on the Join Webinar button now or go directly to the webinar by clicking on Join Webinar within 30 of the start of the event. If you pre-registered you will receive an email with login link and a reminder email the day before the event. If you did not preregister and you can register in the 30 minutes prior to the event and directly enter. All webinars are archived for later viewing at http://infopeople.org/training/view/webinar/archived.