Date: Monday, April 11, 2016
Time: 12:00 PM – 2:00 PM
Instructor: Chrissie Morrison, former Tween & Teen Librarian, East Greenbush Community Library, and Past President of NYLA’s Youth Services Section
Cost: $10 (includes lunch)
Every library has THOSE patrons; parents who abandon their two-year-old to browse DVDs in another room, teens who don’t realize there is anyone else in the library, the single parent who mistakes your politeness for flirting, and seniors who think you can just chat for hours when they’re bored. So, how do you maintain good customer service without sacrificing your integrity or insulting your patrons? Build your arsenal of creative solutions at this lunch and learn workshop.
Please register for this event at http://www.cdlc.org/index.php/component/jevents/eventdetail/470/-/when-you-cant-just-run-and-hide by April 7.