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Date: Friday, October 26, 2007
Time: 9:30 AM – 12:30 PM
Place: Upper Hudson Library System
Presenter: Karen Hyman, South Jersey Regional Library Cooperative
Cost: $25 for non-UHLS libraries (if space available after Oct. 5)
Learn how:
- To see your library from the customer’s point of view
- Develop and implement the culture, policies, services and environment that
support a customer-centered library - Focus on user needs/expectations and service opportunities
- Operate your library for the convenience of the customer
- Make customer service a way of life
For more information and to register, contact Jo-Ann Benedetti at UHLS, 437-9880 ext 225.
(This program is funded by Federal Library Services and Technology Act funds, awarded to the NYS Library by the Federal Institute of Museum and Library Services.)
