Warren Graham is a nationally renowned expert on day-to-day library security procedures. He has been a security professional for 25 years, having spent 17 years as the Security and Safety Manager for the Public Library of Charlotte and Mecklenburg County, NC, developing and overseeing its program.

Topics to be discussed include:
• Essential elements of a truly effective security program
• How to inform patrons of rules in a way that will most ensure compliance
• How to recognize levels of emotion that a patron may be in and strategies on how best to respond
• Easy ways to document your security and safety matters

Please register for this program with Janice Martin at SCPL, 388-4544.