Categorized | Online, Workshops & Webinars

Free Webinar – Tell me Something I Don’t Know : Meaningful Community Engagement

Date: Tuesday, Jun 12, 2012
Time: 3:00 PM – 4:00 PM
Place: Online at
Cost: Free

When you ask civilians (those people who are neither library workers nor our closest advisers, such as Friends and Trustees) what they would like to see in their libraries, they generally give predictable, and predictably narrow, answers. They want what they’ve always known in libraries, only more of it and during more open hours. Or they “envision” services we’ve been offering for years without their knowing it. This can be quite frustrating as we try to re-imagine libraries for the 21st Century.

Don’t misunderstand: library consultants Joan Frye Williams and George Needham strongly believe that it’s important to involve the people we serve in library planning and evaluation, but traditional approaches to community engagement are often far too expensive and time consuming for the limited results they produce. They can also be downright boring for all concerned!

This one-hour webinar will offer a lively look at practical, affordable, enjoyable techniques for garnering civilian input without surrendering professional judgment. George and Joan will discuss how to:

  • Talk about the future without pretending to be psychic
  • Reach the right stakeholders, and ask them the right questions
  • Elicit ideas that expand everyone’s thinking about your community and your library
  • Translate those ideas into real directions and initiatives

This webinar will be of interest to librarians in all types of libraries, as well as library friends, trustees, commissioners, fundraisers, planners, architects, and marketing staff.

Webinars are free of charge and registration is only done on the day of the event on the WebEx server. No passwords are required.  Simply visit on June 12 to join in.  All webinars are archived for later viewing at

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