Categorized | Workshops & Webinars

Workshop – Ready or Not, Here Comes Summer! Facilitating Customer Service

Date: Thursday, June 6, 2013
Time: 9:30 AM – 12:30 PM (registration at 9:00 AM)
Place: Canajoharie Library
Presenter: Gail Hamel
Cost: Free for MVLS member library staff and volunteers; all others, $30 per person

Smart libraries put their customers first! Understand the difference between internal and external customers, and learn how to build customer service rapport and reciprocity, while cultivating positive attitudes and delivering every time, beyond expectations.

Presenter: Gail Hamel offers over 25 years of first hand business experience. She has been called “well seasoned” and offers the expertise that you will find to be an invaluable resource. Gail is a former Vice President of Human Resources, teacher and small business owner. She has managed employment, compensation, and benefit functions, developed and facilitated training to all levels of staff, and has been involved in merger related activities in the financial services and manufacturing industries. She currently owns and operates Hamel Resources, LLC in Lake George, NY.

MVLS libraries that send participants who return follow-up evaluation of this workshop will receive $25 from the LSTA Summer Reading Program. Registration Deadline June 4, 2013

Register for this workshop using the online form at If sending a check, mail to Kathy Insero, MVLS, 858 Duanesburg Rd., Schenectady, NY 12306

This workshop is made possible, in part, with Federal Library Services and Technology Act funds awarded to the New York State Library by the Federal Institute of Museum and Library Services.

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