Categorized | Online, Workshops & Webinars

Free Webinar – Handling Negative Feedback Online : Strategies for Your Library

Date: Thursday, March 08, 2018
Time: 3:00 PM – 4:00 PM
Place: Online at https://infopeople.org/civicrm/event/info%3Fid%3D751%26reset%3D1
Presenter: Laura Solomon
Cost: Free

We all dread it: the negative comment. Whether it’s on a blog post, in an email or on a social media channel, negative feedback can quickly demoralize us and leave us wondering how to respond.

In this webinar we’ll examine the most common kinds of negative commentary and the best methods for handling each. We’ll also learn what differentiates an online troll from other kinds of negative users and what to do if you encounter one. Get ready to be a whole lot more prepared the next time one of those undesirable comments appears!

At the end of this one-hour webinar, participants will:

  • Be familiar with the 4 types of negative online feedback
  • Be aware of the 6 steps for handling negative feedback
  • Be able to define a troll and how a troll differs from other types of negative feedback

This webinar will be of interest to: Staff responsible for handling online patron comments and feedback.

Webinars are free of charge, you can pre-register by clicking on the Register Now button on the InfoPeople page. If registering with less than 30 MINUTES from the start of the webinar you can join directly from the thank you page by clicking the Join Now button. If you pre-registered you will receive an email with login link and a reminder email the day before the event. All webinars are archived for later viewing at http://infopeople.org/training/view/webinar/archived.

Comments are closed.

MVLS Board of Trustees Meeting

Thursday, October 18, 2018
9:30 AM
Amsterdam Free Library

Library Catalog

Support MVLS

Contact Us

Phone: 518-355-2010
Fax: 518-355-0674
Email: mvls@mvls.info
Regular Hours: Monday-Friday, 8:30 AM - 4:30 PM

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 13 other subscribers

Blog Archive

Blog Categories