Categorized | Workshops & Webinars

Workshop – A+ Customer Service

Date: Thursday, April 05, 2018
Time: 9:30 AM – 11:30 PM
Place: Canajoharie Library
Presenter: Erin Weller, Buffalo & Erie County Public Library
Cost: Free. Register at https://goo.gl/forms/XbLntaO0h3sSf1ih1

Quality customer service is the key to effective library service, a positive community image of your library and sustainable funding.  Come and discover:

              How to be approachable & welcoming to all library users

Explore ways to meet user’s needs while supporting the library’s mission, vision an policies

Expand your impact by exceeding expectations

Deal with difficult situations without escalation or drama

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