Categorized | Job Postings

Job Posting – Computer Support Specialist, MVLS/SALS Joint Automation Project

Work as a member of the Joint Automation (JA) Project staff to provide library automation and computer support to the 48 member libraries of the Mohawk Valley and Southern Adirondack Library Systems. This position reports to the Joint Automation Project Manager.

A complete job description can be found at https://salsblog.sals.edu/jobs/

Duties to include but not limited to:

  • Provide telephone, e-mail and on-site support to member library staff, system staff and public users on the integrated library automation software, MVLS/SALS web catalog and online databases.
  • Provide telephone, e-mail and on-site support to member library staff for computer hardware, software, LAN and WAN issues.
  • Perform routine user account, security and policy file maintenance for the integrated library automation software.
  • Perform routine user account maintenance, distribution list maintenance, support and training on SALS/MVLS e-mail software in an Office 365 environment.
  • Run routine and special request reports for member library and system staff.
  • Perform some PC installation, hardware maintenance, troubleshooting.
  • Provide support and diagnostics for PCs, including viruses and malware.

Experience / Qualifications:

  • Associates degree in Computer Science / IT or equivalent work experience.
  • Microsoft Windows and Office product experience, as well as experience with Internet browsers, plug-ins and their configuration.
  • Personal computer hardware knowledge, including experience configuring and/or repairing PCs, PC components and printers.
  • Understanding of local area networking (TCP/IP, DNS, DHCP), including wireless network setup and troubleshooting.
  • Active Directory domain/subdomain experience a plus.
  • Ability to communicate with users of varying degrees of experience and knowledge in a clear, concise and patient manner.

 

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